1. Course Introduction

Introductions and course logistics

Course objectives

2. Introduction to Troubleshooting

Define the scope of troubleshooting

Use a structured approach to solve configuration and operational problems

Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

3. Troubleshooting Tools

Discuss the various methods to run commands

Discuss the various ways to access ESXi Shell

Use commands to view, configure, and manage your vSphere components

Use the vSphere CLI

Use ESXCLI commands from the vSphere CLI

Use Data Center CLI commands

Identify the best tool for command-line interface troubleshooting

Identify important log files for troubleshooting vCenter Server and ESXi

Describe the benefits and capabilities of VMware SkylineTM

Explain how VMware Skyline works

Describe VMware SkylineTM Health

Describe VMware Skyline AdvisorTM

4. Troubleshooting Virtual Networking

Analyze and troubleshoot standard switch problems

Analyze and troubleshoot virtual machine connectivity problems

Analyze and troubleshoot management network problems

Analyze and troubleshoot distributed switch problems

5. Troubleshooting Storage

Discuss the vSphere storage architecture

Identify the possible causes of problems in the various types of datastores

Analyze the common storage connectivity and configuration problems

Discuss the possible storage problems causes

Solve the storage connectivity problems, correct misconfigurations, and restore LUN visibility

Review vSphere storage architecture and functionality necessary to troubleshoot storage problems

Use ESXi and Linux commands to troubleshoot storage problems

Analyze log file entries to identify the root cause of storage problems

Investigate ESXi storage issues

Troubleshoot VM snapshots

Troubleshoot storage performance problems

Review multipathing

Identify the common causes of missing paths, including PDL and APD conditions

Solve the missing path problems between hosts and storage devices

6. Troubleshooting vSphere Clusters

Identify and troubleshoot vSphere HA problems

Analyze and solve vSphere vMotion problems

Diagnose and troubleshoot common vSphere DRS problems

7. Troubleshooting Virtual Machines

Discuss virtual machine files and disk content IDs

Identify, analyze, and solve virtual machine snapshot problems

Troubleshoot virtual machine power-on problems

Identify possible causes and troubleshoot virtual machine connection state problems

Diagnose and recover from VMware Tools installation failures

8. Troubleshooting vCenter Server and ESXi

Analyze and solve vCenter Server service problems

Diagnose and troubleshoot vCenter Server database problems

Use vCenter Server Appliance shell and the Bash shell to identify and solve problems

Identify and troubleshoot ESXi host problems